Help Center

QBT as we like to refer to them is the owner of Cyber Essentials. Actually QBT developed this system as part of their services offering to clients across Australia and South East Asia.

They decided in late 2018 to start offering it to small businesses as a simple yet very effective Cyber Security product. Backed by some of the best technology in the industry, QBT has you covered.

We don’t bill you until you are just about to finish your trial. We contact you and see how it is all going and answer any questions, then we ask you to complete a Direct Debit Authority. Then we schedule monthly payments to cover the services. Simple.

Once the Direct Debit has kicked off you will receive monthly Invoices from ‘Queensland Business Technologies Pty Ltd, T/A Cyber Essentials’

Unlike other online sites, we ‘d prefer to keep it a little bit manual and a bit less Automated to avoid any problems or confusion around charges.

We do like to think that our system is perfect, but as with everything Technological, nothing has a 100% guarantee. So we make sure that everything we do is checked and monitored to minimise any threats to your systems. If we do find a problem we will notify you after we have accessed the impact and severity of the threat.

If you experience a technical problem, whether it be a security issue or a software or hardware problem that requires assistance you can contact us and we will help you identify the nature of the problem then let you how to fix it. If you don’t feel confident in fixing it yourself you can request that we do it. In these cases we charge a small fee for the remote support to cover our time.

Either way, our job is to make your Technology Life a lot easier. We do the hard work so you don’t have to.

Absolutely. When you subscribe you would have provided us with an e-mail address. We use this e-mail address to setup our daily or weekly reporting so you can keep track of how things are operating.

If you’d like to get alerts as well as our technicians let us know and we can have them sent to you as well.

No. We don’t watch where you go, we only report on the category of site, and if requested by you we can provide a detailed report of the the name of the sites you and your staff visit.

When the system installs it will push out the specific configuration for your machine. You will firstly see one icon that looks like a small Blue Shield with a line through it, this is the Internet Security component. The second icon you may see will be a similar icon with a circle, this is the Web Protection system.

The backup manager software will be in your Start Menu, or an icon on your Desktop.

We will send you an installation e-mail with a link to download the installation file. When you click on it to run you may be prompted by Windows to allow it, or in recent Windows 10 versions it may warn you about running the file, just run it anyway. Once it starts it will install in the background and it will not prompt you for any information. It is unusual to install a program without any prompts we know, but it’s the simplest and quickest method.

Any machine made in the past 10 years should happily run our software. Even the smallest Thin Clients and Embedded systems will run it.

We support all Windows Operating Systems from Windows 7 through to Windows 10 and all Windows Server O/S. We also support MAC O/S and all versions of Linux.

Absolutely, while the checkout process does show the ongoing price of the service, we will not ask you for any payment information until your Trial is due to expire. We contact you to keep it secure and easy.